Help & Support
This page provides guidance on using Boho, understanding its limitations, and getting support when needed.
How Boho Support Works
Boho is a risk management and discipline enforcement tool. Support is provided to help users understand the platform, configure risk rules, and troubleshoot technical issues related to the Service.
Boho support does not provide trading advice, strategy recommendations, or guidance on what or when to trade.
Common Support Topics
- Understanding and configuring risk rules
- How rule enforcement works at a system level
- Broker connection and integration issues
- Account access and authentication problems
- Unexpected behavior due to latency or broker-side delays
- Subscription or billing questions
Important Limitations
- Boho cannot modify market conditions or broker execution
- Rule enforcement may be delayed due to technical or third-party factors
- Losses may occur even when risk controls are active
- Support responses do not override system behavior or risk rules
When to Contact Support
Contact support if you experience technical issues, unexpected system behavior, or need clarification on how Boho functions.
Please include relevant details such as timestamps, screenshots, and a clear description of the issue to help us assist efficiently.
Support Channels
- Product & Technical Support: support@bohoapp.com
- Billing & Subscription: billing@bohoapp.com
- General Inquiries: contact@bohoapp.com
We aim to respond within a reasonable timeframe during business days. Response times may vary depending on issue complexity and volume.
Support communications are informational and do not constitute financial, trading, or legal advice.
You decide the risk. We enforce it.